Determine performance gap

We use problem identification tools and techniques including:
Ishikawa diagrams, decision trees, Pareto charts, concept mapping, affinity diagrams, process mapping, and other TQM tools

To get an accurate baseline and ensure that we address the correct issues for desired results by identifying primary drivers and causal relationships

Develop options for closing the gap

We use industry best practices and extensive collaborative processes such as concept mapping, selection matrices and staged rollouts

To present multiple ways to address issues to get you to your desired performance

Create an action plan which the organization can implement including metrics against which to measure progress and results

We use a range of tools including:
Work Breakdown Structure, risk assessment, resource matrix, Critical Success Factors, Balanced Scorecard, Project Triple Constraints

To provide guidance and a roadmap to solutions for increased performance

Monitor plan to actual performance and adjust where necessary to achieve specified results and corresponding metrics

We monitor performance, compare actual to plan, diagnose significant discrepancies and formulate corrective actions. Tools can include:
control charts, before/after Pareto, and customer surveys

To make sure each phase is on-track and aligned to objectives

Detailed plan adjustments and revisions with contingencies

Create proven on-going processes for hand-off to your organization

We involve your people throughout all process phases, provide an overall systems view for all participants, offer appropriate coaching, and both formal and informal training. Tools used may include:
Knowledge Management Systems, job aids, reference guides, e-learning, live classroom training

To transfer knowledge enabling continuous improvement and alignment

- R E S U L T -W O R K S

--Phone: 408.829.1139
--Email: info@result-works.com